Expedite decisions with a tailored manual review process.
Tackle everything from routine manual reviews to your toughest fraud cases with a custom investigations hub designed to maximize speed and precision.
45%
Manual Load Reduction
Through automated queue triage and conditional rules assignment.
< 3m
Average Case Resolution
Consolidating active, passive, and AML indicators in one view.
Configure your investigation process
Define logic that automatically flags and assigns cases for manual review, and tailor investigation views to match each case type. Plus, customize case assignment rules and PII access controls dynamically.
Why it matters:
Different risk types require different expertise. Routing higher-risk transactions directly to specialized teams prevents backlogs and reduces human error.
Edit condition logic
THEN route_to_queue("High Risk Escalations Queue")
Passive Risk Telemetry
Behind-the-scenes Connection Security
The connection originated from a popular commercial VPN node, suggesting network concealment.
Investigate users or businesses
Avoid unnecessary tab-switching by reviewing active, passive, and behavioral signals from internal and third-party sources in one central view. Maintain speed throughout the compliance review cycle.
Auto-aggregated face match validation scores and document scans.
Real-time IP telemetry, connection security flags, and VPN warnings.
Instant OFAC sanctions watchlist mapping with clear match indicators.
Make informed decisions
Approve, deny, escalate, or mark cases as fraudulent. Handle follow-ups, from filing Suspicious Activity Reports (SARs) to updating Zendesk tickets, directly within the unified Identra console.
CASE #7194A - DECISION CONSOLE
Assigned Reviewer: Compliance Lead
Alex Rivera
alex.rivera@example.com | San Francisco, CA
Risk Score
84 / 100
Investigate and resolve with powerful features
Equip your compliance and risk teams with robust verification modules, strict temporal SLAs, and encrypted database structures.
Workflows
Build automated workflows to flag risky cases for additional screening, assign or escalate cases, or add fraudulent users to a blacklist.
Dynamic case templates
Customize your case views based on the depth of investigation needed and dynamically change case modules based on conditional criteria.
Automatic audit logging
Maintain an audit log of all interactions with users, including email communications and activities associated with investigations.
Granular control over PII
Stay compliant by limiting access to sensitive data at the template, module, or field level to guarantee safety checks.
Case messaging modules
Send and receive emails, collect documentation, and quickly review previous communication for escalated cases.
Escalation queues
Automatically route cases by setting up dynamic review steps and queues for escalations. Easily adjust assignments for team members.
Flexible integrations
Bring in additional context from third-party data through custom integrations and database sync engines.
SLAs and notifications
Ensure timely resolution of high-priority cases with SLAs and automatic notifications for critical validation events.
Productivity metrics
Optimize manual review with an intuitive dashboard for analyzing productivity metrics such as case resolution time.