Everything Identra shipped in H1, in one place.
Case management

Streamlined case management for any use case.

Reduce operational burden with drag-and-drop modules and AI-powered decisioning. Consolidate risk signals from active, passive, and external sources into a single, unified reviewer console.

IDV_DECISION_ENGINE_v4

Identity Check

Active data validation

PASSED

Passive Signals

Behavioral telemetry

REVIEW

Routing Logic

IF passive_risk_flag === true
THEN escalate_to_cases()
Ready for manual review hub

Resolve more cases in less time

Automate routine cases with Case Review Agents and investigate complex ones faster with built-in collaboration tools that keep your team aligned.

Unlock a single source of truth

Collect and consolidate active, passive, and behavioral signals from Identra and external sources so your agents and reviewers have all relevant context in one place.

Built with compliance in mind

Meet compliance requirements with comprehensive audit logging, checklists, comments, and encrypted storage structures.

Trusted by startups & the world's largest companies
Dapper Labs
Newton
ripple
Interactive sandbox demo

How it works

Configure templates and assignment rules

Create custom templates for every type of case. Then, customize the review process by defining assignment rules and resolution statuses.

Try it yourself:

  • Toggle rules on/off to watch real-time evaluation.
  • Create custom rules instantly in the builder.
Assignment Rules Builder
ACTIVE

High-Value Transactions

If transaction amount > $10,000

Action: Assign to Tier 2 Escalation Queue

VPN Proxy Guard

If VPN or Proxy network is detected

Action: Flag for review & require selfie liveness

Watchlist Flag

If watchlist name similarity > 85%

Action: Assign to Legal Compliance Review

Country Mismatch

If ID country differs from IP country

Action: Flag as suspicious fraud pattern
Total Active Rules: 3Config version: v2.4.1
Key features

Build your ideal case management process

Tailor every aspect of your manual investigation pipeline. Set assignment workflows, mask raw personal documentation, and utilize custom indicators designed to speed up operations.

Easily build and modify case templates for any use case. Dynamically customize the reviewer visual interface without writing a single line of code, including ordering data blocks, highlighting risk signals, and embedding action shortcuts.

Prebuilt templates for KYC, KYB, and transaction monitoring.

Incorporate native data modules instantly. Highlight ID document photo comparison blocks, match facial liveness video recordings, show geolocation distances on maps, and display structural behavioral telemetry reports in high contrast.

100+ native verification modules available.

Augment human intelligence. AI-powered reviewers process passive and active signals, summarize key discrepancies, translate non-English documents, draft internal risk assessments, and automatically recommend precise next steps for reviewer speed.

Reduces manual workload and triage overhead by up to 45%.

Set strict temporal SLA boundaries for cases based on queue levels. Automate high-priority notifications to Slack, MS Teams, or email when cases approach violation limits or when critical OFAC matching flags require legal intervention.

Automated warnings, time tracking, and auto-escalations.

Establish complex assignment parameters. Automatically route cases to senior risk analysts, compliance specialists, or fraud directors depending on transaction value, risk tier, geographic origin, or team workload metrics.

Fully automated multi-tier queue structures.

Maintain absolute privacy. Hide, mask, or fully redact sensitive Personal Identifiable Information (PII) like SSNs, driver license numbers, or addresses based on custom reviewer access-level policies, matching CCPA & GDPR requirements.

Role-based access controls and automatic redaction engine.

Maintain detailed, unalterable event trails. Track every action taken by every reviewer, including open events, note entries, image zooms, SLA extensions, and full decision workflows to satisfy rigorous audit and regulatory criteria.

Downloadable reports formatted for compliance auditors.

Sync effortlessly with your tech stack. Connect with Zendesk, Salesforce, Jira, or trigger custom server tasks using robust webhooks, secure REST APIs, and pre-packaged native integration libraries.

20+ custom enterprise connectors.

Measure performance with elegant visuals. Track metrics such as average time-to-decision, case volumes across queues, individual analyst throughput, SLA success rates, and false-positive audit summaries.

Rich real-time team dashboards and weekly summaries.
Application Scenarios

How teams can use Cases

KYC

Review users at every stage of their journey, from onboarding to reverifications to account recovery. Triage manual cases without losing onboarding momentum.

KYB

Streamline and automate the Know Your Business (KYB) process with our integrated KYB-KYC solution. Consolidate registry data and beneficial owners.

AML case management & automated SAR filing

Streamline AML case management, manage active and pending AML investigations, and file SARs with compliant prebuilt FinCEN templates.

Fraud investigation

Step up investigation for risky users with additional manual screening. Investigate linked fraudulent accounts, matching attributes, and device footprints.

Quick process rollouts

Continuously improve identity processes by testing new checks and adjusting risk thresholds, especially in response to regulatory shifts or fraud waves.

Automated operations

Automate manual processes to streamline tasks like commercial underwriting, risk tier calculation, or manual call center verification checks.

“As a startup with multiple systems, we needed a way to consolidate our users across different BitGo affiliates and business units. We lacked a clear source of truth, and Identra gives us that. With the time saved on review, and the consolidated single source of truth, you could call the resources my team saves a return on investment.”

Director of trust administration at BitGo
B

BitGo case study results

BitGo reduces manual review by 98% by leveraging Identra's case management solution, FinCEN 314a screening tool, and full identity platform.

Resources

Keep learning

AML case management: What is it, and why is it important?
Blog

AML case management: What is it, and why is it important?

7 minsRead Article
Reimagine your manual review process with Identra Cases
Blog

Reimagine your manual review process with Identra Cases

4 minsRead Article
The case for automated identity verification
Blog

The case for automated identity verification

8 minsRead Article

Explore more of Identra's identity platform

Ready to get started?

Get in touch or start exploring Identra today. Set up custom review queues or test the automated flow sandbox in minutes.